Why Is There A Recall?
It has recently come to our attention that one of our products, the NCVT-1 NONCONTACT VOLTAGE TESTER, has a potential safety issue that Klein Tools would like to rectify. The on/off button of the NCVT-1 is intended to be pressed down and then released. If the button remains depressed during the power on or power off cycle, the tip of the tool remains illuminated in green, indicating the tool is "ready to detect voltage," when it is not.
These affected products are sold in the following SKU numbers:
This recall involves Klein Tools Non-Contact Voltage Tester with model numbers NCVT1 bearing date codes ending H7. The product was also sold in variations and kits listed above, all bearing date codes ending in H7.
- Please stop using your NCVT-1 NONCONTACT VOLTAGE TESTER, even if you have not experienced any issues.
- Please contact Klein Tools to return your unit at no charge for replacement.
- Phone: Call customer service 01495 792000 between 8:30 A.M. and 5:00 P.M. CT Monday through Friday.
- Email: Email us at firstname.lastname@example.org. Be sure to include contact information, postal and email addresses. We will reply to your email within one business day.
Klein has an outstanding safety record and we take this matter very seriously. No injuries have been reported from the use of these testers, but Klein Tools is recalling them out of an abundance of caution. Our number one concern is the safety of our loyal Klein Tools customers. We apologize for any inconvenience and promise to redouble our efforts to continue providing you with quality tools.